By booking a trip with us, you agree to abide by these terms and conditions. Please read them carefully before confirming your reservation. We will make every effort to ensure that your trip runs smoothly and we provide the highest quality service to make your journey with us a truly unforgettable experience.
All bookings are subject to availability and confirmation. Once we have agreed on the details, a deposit of 40% of the total trip cost is required.
Customers can make travel reservations via phone, WhatsApp or email. Reservations will be confirmed by Global Komodo Holiday in writing and an invoice will be issued. We will not be responsible for any discrepancies or incorrect information provided by the client. It is the client’s responsibility to review and verify the booking confirmation letter.
Customers will receive invoices for all travel services after their bookings have been confirmed by Global Komodo Holiday and become the responsibility of the tour operator. Payment must be made due specified date on the invoice. If the deposit is not received by Global Komodo Holiday on the due date, the reservation will be automatically canceled. Payment of the deposit indicates that the client has read and agreed to these Terms and Conditions.
Clients can make bill payments via the Global Komodo Holiday bank account or transfer using the Transfer Wise application (USD, Euro, IDR), or directly to the Global Komodo Holiday office . Any bank fees or additional fees caused by currency differences must be paid by the client. The client will receive a voucher for all travel services and a due date for the remainder of the bill. Global Komodo Holiday must receive the remaining amount of the bill 2 weeks before the date of travel. For bookings please make it at least 1 month in advance , the client can pay off the entire travel costs one day before the trip starts.
Customers can cancel their orders at any time by communicating with Global Komodo Holiday. The tour package fee that has been received is non-refundable unless the customer changes the trip schedule in the same year.
Due to weather and sea conditions or force majeure outside of our control, Global Komodo Holiday may need to cancel a tour with or without prior notice.
Clients must have appropriate travel insurance to participate in our organized tours. Global Komodo Holiday does not provide any insurance. Clients are responsible for organizing their own insurance at a reasonable cost to cover medical expenses incurred due to illness or accidents during travel, and loss of vacation money through cancellation and reduction of holidays for reasons that can be insured.
All departure and arrival times provided by the airline are estimates only and are subject to change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Global Komodo Holiday is not responsible for any changes in flight schedules. We are also not responsible for any losses suffered by clients who miss their flights due to delays. We strongly recommend that tour participants arrive at least one day before the tour starts.
